Support

UNPUBLISHED SUPPORT DRAFT. Contact [email protected] for Kintwined support and [email protected] for privacy requests. The operator is Lost Meteor LLC, doing business as Lost Meteor Software, 8 The Green, Ste B, Dover, DE 19901, United States. Contact details are operator-confirmed; mailbox delivery and response procedures require operational qualification.

For recovery, use a saved recovery code or an existing trusted device. Lost Meteor cannot decrypt your stories for you. Never send a recovery code, private key, provider password, or authentication token to support.

For storage authorization, quota, or account restrictions, review your Kintwined account or contact support. Storage uses Kintwined’s first-party Cloudflare implementation; Google Drive and private iCloud/CloudKit storage providers are disabled. Apple and Google sign-in remain available. For purchases, use Restore purchases or the purchasing store’s subscription and refund tools. A storage disconnection does not cancel billing.

When reporting a problem, describe what you were trying to do, your app version, device, and any neutral error code. Review redacted diagnostics before sending. Include an excerpt or media only if you deliberately choose to share it.

To address unwanted access, review the audience, remove or block a member where authorized, revoke an invitation, or leave the tree. Existing recipient exports cannot be erased remotely. This app is not an emergency response service.

Safe support requests

Do not include health information, intimate details, government ID numbers, passwords, recovery codes or financial/payment credentials in support messages or screenshots. Describe the technical issue using fictional examples. Contact [email protected] for content-removal guidance without sending the prohibited content itself.