Legal & help · English
Subscriptions, Cancellation and Refunds
Status
UNPUBLISHED ENGLISH WORKING DRAFT — NOT APPROVED FOR PRODUCTION. No public effective date has been set. Legal review, required appointments and permissions, final consent/rights procedures, and actual release qualification remain outstanding. These documents do not activate a customer contract or certify compliance. This local review copy corrects conflicting generated boilerplate. It has not replaced the saved Termly questionnaire or been published. Production facts, necessary consents, contracts, regional supplements and qualified legal review remain outstanding. The preparation date is not a public effective date.
Plans and local offer
Reference policy: Free up to 5 distinct active people across owned trees; Premium 30; Pro 150. Joined memberships are not paid seats. Reference USD prices are Premium $2.99/month or $29.99/year and Pro $9.99/month or $99/year; these are not localized offers. Actual storefront currency, taxes, total price, billing interval, trial eligibility/end, first charge, renewal price and cancellation deadline must be shown before purchase. Do not promise unlimited cloud storage.
Trials and renewal
Only eligible offers may provide a 7-day Premium or 14-day Pro trial. No trial, repeat trial or discount is guaranteed. Eligible subscriptions renew on the selected monthly/annual interval unless canceled through the purchasing channel, subject to its disclosed timing and mandatory law. Do not collect payment based only on a generic terms acceptance; qualify express informed purchase consent and order confirmation.
Cancel or get help
Use Apple App Store subscription management or Google Play subscriptions for the purchasing account. Web purchases are disabled. Settings supplies the relevant route, which must be tested for the release. Cancel before the offer’s next-renewal deadline. Deleting an account, stories or app, or disconnecting storage, does not itself cancel store billing. If the route fails, contact [email protected] for assistance. Cancellation normally leaves paid access until paid-through expiry, except refunds/revocations or applicable legal rules. Downgrade preserves readable existing content while restricting paid actions and growth.
Refunds and consumer guarantees
Request store purchases through the purchasing store’s refund process; contact [email protected] for assistance. There is no blanket no-refund policy in this draft. Mandatory withdrawal, conformity, service-quality and consumer-guarantee rights take precedence. EU/UK early-performance requests and any lawful loss of a withdrawal right require their own appropriate consent/acknowledgment and confirmation; no automatic waiver is imposed. Australia/NZ and other mandatory remedies remain intact. Optional goodwill refunds, proration, grace rules and a production service-level policy remain business/counsel decisions.
Withdrawal form — draft for applicable distance contracts
To Lost Meteor LLC, 8 The Green, Ste B, Dover, DE 19901, United States; [email protected]: I hereby give notice that I withdraw from my contract for the following service: [service/order reference]. Ordered on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature only if submitted on paper. The final form, acknowledgment, deadlines, refund handling and digital-service classification need jurisdiction-specific review before use.
Recovery
Restoring a store purchase does not restore lost encryption keys. Export and recovery rights and statutory remedies are distinct from billing entitlements.